Mid and big companies services
For big companies we offer specific services at a fixed recurring fee, or also as a “Global OutSourcing” service.
Helpdesk management with fixed SLAs
We provide first and second level assistance, both in Italian and in English in favor of our customers for all problems that require an engagement of the Information Technology department.
Large PC fleets management
Each PC will be equipped with a remote management system, working wherever the PC is in the world as long as it is connected to an internet network.
Network infrastructure management
The service provides for the management of all network tools such as switches, routers, wireless antennas, radio links and anything else that can be included so that the constant functioning of the computer network is guaranteed.
Cyber Security management
All first-line and second-line firewalls (where present), AntiSpam and Antiphishing systems, sandboxes, Forward proxies and Reverse Proxies, customers’ Web Application Firewalls, AntiMalware systems evolved according to agreed security and business continuity objectives are managed.
Enterprise Critical Information Security Management
It is the most critical service according to the company management and by the Board of Directors: the management of sensitive documents, that for no reason can be lost, or accessed by those who do not have title, for such as the tracking of access and changes and absolute security so that not even system administrators can intervene.
The management of sensitive information, the processes that govern it and the advice needed to structure the platform to meet these objectives is an integral part of the service.
Server Infrastructure Management
Management of VMware and Microsoft virtualization infrastructure, Microsoft and Linux servers that application platforms are based on.
IP Telephone Infrastructure Management
Network Telephony infrastructure management, with the planning of numbering plans, response groups and all forwarding policies expression of an organizational model. Management of geographic SIP trunks and management of integrations on geographically distant plants.
NOC or Network Operation Center services both 8×5 and 24 hours a day
The Network Operation Center service provides the following services in bulk:
- Management and monitoring of all PCs, whether fixed, portable and workstations installed in production environments
- Fault and reporting management
- Managing E-mail Services
- Managing local and remote backups
- Operating System Patch Management
- System and network performance management and monitoring
- Provides recommendations for the use of computer systems
SOC or Security Operation Center services both 8×5 and 24 hours a day
The Security Operation Center service provides the following services
- Management of all alarms from the security sector
- Management of all alarms with security implications coming from the NOC service
- Investigation of all relevant events by means of the Second Level or “Tier 2” team
- Threat Detection and Incident Response
- Immediate notice from customer managers
- Initiation of all actions to mitigate the dangers to the integrity and security of IT systems and the information contained therein
Mid and big companies services
For big companies we offer specific services at a fixed recurring fee, or also as a “Global OutSourcing” service.
La gestione delle informazioni sensibili, i processi che le governano e la consulenza che occorre per strutturare la piattaforma per soddisfare tali obiettivi è parte integrante del servizio.
- Gestione ed monitoraggio di tutti i pc, siano essi fissi, portatili e postazioni installati in ambienti produttivi
- Gestione dei guasti e delle segnalazioni
- Gestione dei servizi di posta elettronica
- Gestione dei backup locali e remoti
- Gestione delle Patch dei sistemi operativi
- Gestione e monitoraggio della performance dei sistemi e della rete
- Fornisce raccomandazioni di utilizzo dei sistemi informatici
- Gestione di tutti gli allarmi provenienti dal comparto sicurezza
- Gestione dei tutti gli allarmi con risvolti sulla sicurezza provenienti dal servizio NOC
- Investigazioni di tutti gli eventi rilevanti per mezzo del team di Secondo Livello o “Tier 2”
- Rilevazione delle Minacce e Risposta agli incidenti
- Avviso immediato dei responsabili dei clienti
- Avvio di tutte le azioni di mitigazione dei pericoli all’integrità e alla sicurezza dei sistemi informatici e alle informazioni in esse contenute
